Bingo PotsBingo PotsLast updated November 4, 2026
This policy covers the Bingo Pots mobile app and bingopots.com (together, “Bingo Pots”). It explains what we collect, why, and how to get it deleted. Bingo Pots is operated in Alberta, Canada.
You can use the app without an account. We don’t ask for your name or email, and we don’t assign you an advertising or tracking ID. The app includes Google’s Firebase service for notifications, which may create an identifier on your device even if you never sign in. It stays between your device and Google; we only receive a device token if you sign in and allow alerts.
If you’re signed in and allow notifications, we keep:
If you allow it, the app uses your device’s location to show bingo halls near you. Your coordinates are sent with that search and used only to find halls near you. We don’t save your location to your account or keep a history of where you’ve been, though the coordinates are part of the request details our servers may log (see Technical data). You can turn location off in your phone’s settings and browse all halls instead.
Like any web service, our servers see your IP address and basic request details (such as the page or API address requested) when the app or website talks to them. We use this for security and troubleshooting, and keep server logs only as long as needed for that.
If the app crashes or hits an error, it sends a report with technical details (such as the device model, operating system version, app version and what the app was doing) so we can fix it. We don’t add your name, email, account ID, device ID or location to these reports, and we don’t link them to your account. Like any web service, Sentry sees the IP address a report comes from, and may store it with the report until the report is deleted.
If you manage a hall on Bingo Pots, we also keep your role at that hall and a log of the changes you make (for example, who updated a pot and when), so halls can see who changed what.
If you join a hall’s loyalty program, we keep what the hall records for your membership: your name, your email, phone and birth date if given, a hashed PIN, your card, and your points and prizes, including the dates you checked in or redeemed. This is separate from an app account.
We don’t sell your information, and we don’t use it for advertising. The app may show promotions, such as a hall’s specials or a big bingo event, but they aren’t targeted using your information. There are no purchases in the app.
Only the service providers we need to run Bingo Pots:
BingoPlus is our own hall system, operated by the same company as Bingo Pots, and we keep the two in sync. For halls that use it, loyalty member details and history, and the names of hall staff and callers, are copied between them. Scanning a loyalty card’s QR code also sends the card number to BingoPlus to find its hall.
Bingo halls don’t receive players’ app account details from us. For an alert they send, hall staff see totals, such as how many players it reached and how many opened it, not who those players are. If you join a hall’s loyalty program, staff that hall authorizes, and the managers of its organization, can see and manage your membership details. If you’re hall staff, the people who manage your hall can see your name, your email and the changes you make. We may disclose information if the law requires it.
We keep your account information until you delete your account. Sign-in sessions and password reset codes expire on their own, and a phone’s device token is removed when you sign out or its session expires. The record of alerts meant for you is deleted automatically after 90 days. Loyalty memberships are kept until the hall or you ask to delete them. Hall change logs are kept for the hall’s records; if you delete your account they no longer link to you, though staff invitation entries still show the email address that was invited or joined.
You can delete your Bingo Pots account and its data at any time, in either of these ways:
Your name, email address, phone number and password, your favourite halls, your sign-in sessions and devices, your alert settings and alert history, and any hall staff roles. This can’t be undone.
Deleting an app account doesn’t delete a hall loyalty membership, because the two are separate. To delete a membership, ask the hall or email us. Your details are then removed and your card cancelled, though the hall’s records keep its history, and its change log can still show your name. If a change to your membership ever failed to sync with BingoPlus, a copy of your details can remain in our internal error records. Email us if you want those removed.
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us and we’ll respond within 30 days. If you’re not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
Bingo Pots is for adults who can legally play bingo where they live. We don’t knowingly collect information from children.
Everything between the app and our servers is encrypted in transit, passwords are hashed, and only staff who need it can access account data.
If we change this policy, we’ll update the date at the top. If a change affects how we use information you’ve already given us, we’ll tell you in the app before it takes effect.